{"id":5345,"date":"2026-08-04T22:22:41","date_gmt":"2026-08-05T06:22:41","guid":{"rendered":"https:\/\/www.shantouchinatoys.com\/servicios-de-busqueda-de-proveedores-de-juguetes\/soporte-posventa\/"},"modified":"2026-08-19T01:14:32","modified_gmt":"2026-08-19T09:14:32","slug":"soporte-posventa","status":"publish","type":"page","link":"https:\/\/www.shantouchinatoys.com\/es\/servicios-de-busqueda-de-proveedores-de-juguetes\/soporte-posventa\/","title":{"rendered":"Soporte posventa"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5345\" class=\"elementor elementor-5345 elementor-4669\" data-elementor-post-type=\"page\">\n\t\t\t\t<main class=\"elementor-element elementor-element-d84b5a8 e-con-full stc-services-v1 stc-services-v1--product-sourcing e-flex e-con e-parent\" data-id=\"d84b5a8\" data-element_type=\"container\">\n\t\t<section class=\"elementor-element elementor-element-7304e55 e-con-full stc-v4-section stc-services-v1__section stc-services-v1__section--hero stc-services-v1__hero stc-services-v1__hero--product-sourcing e-flex e-con e-parent\" data-id=\"7304e55\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\" data-svc-reveal=\"hero\">\n\t\t<div class=\"elementor-element elementor-element-5df9f8f e-con-boxed stc-services-v1__inner stc-services-v1__inner--hero e-flex e-con e-parent\" data-id=\"5df9f8f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7b51839 stc-services-v1__hero-layout e-con-full e-flex e-con e-parent\" data-id=\"7b51839\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fc679bf stc-services-v1__hero-copy e-con-full e-flex e-con e-parent\" data-id=\"fc679bf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b003f75 stc-services-v1__eyebrow elementor-widget elementor-widget-heading\" data-id=\"b003f75\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">SOPORTE POSVENTA PARA PEDIDOS DE JUGUETES<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a76dc0a stc-services-v1__heading stc-services-v1__h1 elementor-widget elementor-widget-heading\" data-id=\"a76dc0a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Documente los problemas del pedido y siga la respuesta del proveedor<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7e3f63 stc-services-v1__copy stc-services-v1__lead elementor-widget elementor-widget-text-editor\" data-id=\"c7e3f63\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cuando aparecen faltas, defectos, da\u00f1os o problemas de embalaje tras la entrega, nuestro equipo en Shantou organiza las pruebas, comprueba los registros del pedido, contacta con el proveedor y realiza el seguimiento de la acci\u00f3n correctiva acordada.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b46591 stc-services-v1__actions e-con-full e-flex e-con e-parent\" data-id=\"1b46591\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8939d49 elementor-button-info stc-services-v1__button stc-services-v1__button--primary elementor-widget elementor-widget-button\" data-id=\"8939d49\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#quote\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Informar de una incidencia en un pedido<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f08cd2 elementor-button-info stc-services-v1__button stc-services-v1__button--secondary elementor-widget elementor-widget-button\" data-id=\"8f08cd2\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#svc-showroom-experience\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Vea nuestro proceso de pedido<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8886f96 elementor-icon-list--layout-traditional elementor-align-start stc-services-v1__hero-list elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8886f96\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Reclamaciones por faltas, da\u00f1os, defectos, embalaje y especificaciones<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Pruebas verificadas frente a la orden de compra (PO), lista de empaque, muestra y registro de inspecci\u00f3n<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Seguimiento de la respuesta del proveedor, sustituci\u00f3n, abono o acci\u00f3n en el pr\u00f3ximo pedido<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a3fcbf stc-services-v1__media stc-services-v1__hero-media e-con-full e-flex e-con e-parent\" data-id=\"1a3fcbf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f24d80 stc-services-v1__image elementor-widget elementor-widget-image\" data-id=\"5f24d80\" data-element_type=\"widget\" data-stc-asset=\"hero_product\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1020\" height=\"765\" src=\"https:\/\/www.shantouchinatoys.com\/wp-content\/uploads\/2026\/08\/real-buyer-office-visit-1024x768-1.webp\" class=\"attachment-large size-large wp-image-5231\" alt=\"Reuni\u00f3n de compradores internacionales con el equipo de abastecimiento de Shantou\" srcset=\"https:\/\/www.shantouchinatoys.com\/wp-content\/uploads\/2026\/08\/real-buyer-office-visit-1024x768-1.webp 1024w, https:\/\/www.shantouchinatoys.com\/wp-content\/uploads\/2026\/08\/real-buyer-office-visit-1024x768-1-300x225.webp 300w, https:\/\/www.shantouchinatoys.com\/wp-content\/uploads\/2026\/08\/real-buyer-office-visit-1024x768-1-768x576.webp 768w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-dac77f2 e-con-full stc-v4-section stc-services-v1__section stc-services-v1__section--showroom_experience stc-services-v1__media-story stc-services-v1__showroom-experience e-flex e-con e-parent\" data-id=\"dac77f2\" data-element_type=\"container\" id=\"svc-showroom-experience\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a04e022 e-con-boxed stc-services-v1__inner stc-services-v1__inner--showroom_experience e-flex e-con e-parent\" data-id=\"a04e022\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-06edd51 stc-services-v1__story-layout e-con-full e-flex e-con e-parent\" data-id=\"06edd51\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f80a96c stc-services-v1__media stc-services-v1__story-media stc-services-v1__story-media--video e-con-full e-flex e-con e-parent\" data-id=\"f80a96c\" data-element_type=\"container\" data-svc-reveal=\"media\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc810ab stc-services-v1__showroom-video elementor-widget elementor-widget-video\" data-id=\"fc810ab\" data-element_type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;mute&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;play_on_mobile&quot;:&quot;yes&quot;}\" data-svc-reveal=\"media\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/www.shantouchinatoys.com\/wp-content\/uploads\/2026\/07\/showroom-selection-loop-1.mp4\" autoplay=\"\" loop=\"\" muted=\"muted\" playsinline=\"\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a946890 stc-services-v1__image stc-services-v1__showroom-still elementor-widget elementor-widget-image\" data-id=\"a946890\" data-element_type=\"widget\" data-stc-asset=\"showroom_poster\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"576\" src=\"https:\/\/www.shantouchinatoys.com\/wp-content\/uploads\/2026\/07\/stc-v2-revision-f5544e1f137cf8a138c79499-service-consolidation-export-768x576.png\" class=\"attachment-medium_large size-medium_large wp-image-5228\" alt=\"Ilustraci\u00f3n de consolidaci\u00f3n de servicios de exportaci\u00f3n\" srcset=\"https:\/\/www.shantouchinatoys.com\/wp-content\/uploads\/2026\/07\/stc-v2-revision-f5544e1f137cf8a138c79499-service-consolidation-export-768x576.png 768w, https:\/\/www.shantouchinatoys.com\/wp-content\/uploads\/2026\/07\/stc-v2-revision-f5544e1f137cf8a138c79499-service-consolidation-export-300x225.png 300w, https:\/\/www.shantouchinatoys.com\/wp-content\/uploads\/2026\/07\/stc-v2-revision-f5544e1f137cf8a138c79499-service-consolidation-export-1024x768.png 1024w, https:\/\/www.shantouchinatoys.com\/wp-content\/uploads\/2026\/07\/stc-v2-revision-f5544e1f137cf8a138c79499-service-consolidation-export.png 1448w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-808aabd stc-services-v1__story-body e-con-full e-flex e-con e-parent\" data-id=\"808aabd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4b14ae stc-services-v1__eyebrow elementor-widget elementor-widget-heading\" data-id=\"a4b14ae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">SEGUIMIENTO DE INCIDENCIAS EN PEDIDOS<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6feb4f0 stc-services-v1__heading stc-services-v1__story-title elementor-widget elementor-widget-heading\" data-id=\"6feb4f0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Convierta una queja en un caso documentado ante el proveedor<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4e93fa stc-services-v1__copy stc-services-v1__story-copy elementor-widget elementor-widget-text-editor\" data-id=\"c4e93fa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Una reclamaci\u00f3n clara identifica el SKU afectado, la cantidad, la caja, el defecto, la fecha de entrega, las pruebas y la resoluci\u00f3n solicitada. Utilizamos el registro del pedido para separar los problemas de producto, embalaje, transporte y recepci\u00f3n. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1152c17 stc-services-v1__story-details e-con-full e-flex e-con e-parent\" data-id=\"1152c17\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dda3806 stc-services-v1__story-detail stc-services-v1__story-detail--01 e-con-full e-flex e-con e-parent\" data-id=\"dda3806\" data-element_type=\"container\" data-svc-reveal=\"detail\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96755e3 stc-services-v1__module-label elementor-widget elementor-widget-heading\" data-id=\"96755e3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">REGISTRAR<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8e67dc stc-services-v1__story-detail-title elementor-widget elementor-widget-heading\" data-id=\"d8e67dc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Registre la incidencia<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3827fd6 stc-services-v1__story-detail-copy elementor-widget elementor-widget-text-editor\" data-id=\"3827fd6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Recopile fotos, v\u00eddeos, cantidad afectada, SKU, marcas de las cajas, albar\u00e1n de entrega, fecha de recepci\u00f3n y una descripci\u00f3n clara del problema.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d8c2297 stc-services-v1__story-detail stc-services-v1__story-detail--02 e-con-full e-flex e-con e-parent\" data-id=\"d8c2297\" data-element_type=\"container\" data-svc-reveal=\"detail\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db21e82 stc-services-v1__module-label elementor-widget elementor-widget-heading\" data-id=\"db21e82\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">VERIFICAR<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c2da7a stc-services-v1__story-detail-title elementor-widget elementor-widget-heading\" data-id=\"6c2da7a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Compruebe el registro del pedido<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29561f8 stc-services-v1__story-detail-copy elementor-widget elementor-widget-text-editor\" data-id=\"29561f8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Compare la reclamaci\u00f3n con la orden de compra, la muestra aprobada, las especificaciones, la lista de empaque, el informe de inspecci\u00f3n, las fotos de carga y las tolerancias acordadas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-93fdcaa stc-services-v1__story-detail stc-services-v1__story-detail--03 e-con-full e-flex e-con e-parent\" data-id=\"93fdcaa\" data-element_type=\"container\" data-svc-reveal=\"detail\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78159dd stc-services-v1__module-label elementor-widget elementor-widget-heading\" data-id=\"78159dd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">RESOLVER<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd3f5c2 stc-services-v1__story-detail-title elementor-widget elementor-widget-heading\" data-id=\"dd3f5c2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Realice el seguimiento de la acci\u00f3n correctiva<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c11ac17 stc-services-v1__story-detail-copy elementor-widget elementor-widget-text-editor\" data-id=\"c11ac17\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Registre la respuesta del proveedor y siga la soluci\u00f3n acordada: sustituci\u00f3n, reprocesado, reembolso, nota de abono, piezas de repuesto o acci\u00f3n en el pr\u00f3ximo pedido.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-05befac e-con-full stc-v4-section stc-services-v1__section stc-services-v1__section--buyer_visit stc-services-v1__buyer-visit e-flex e-con e-parent\" data-id=\"05befac\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-bef598b e-con-boxed stc-services-v1__inner stc-services-v1__inner--buyer_visit e-flex e-con e-parent\" data-id=\"bef598b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5528be3 stc-services-v1__buyer-visit-layout e-con-full e-flex e-con e-parent\" data-id=\"5528be3\" data-element_type=\"container\" data-svc-reveal=\"buyer-visit\">\n\t\t<div class=\"elementor-element elementor-element-800b476 stc-services-v1__buyer-visit-figure e-con-full e-flex e-con e-parent\" data-id=\"800b476\" data-element_type=\"container\" data-svc-reveal=\"media\">\n\t\t<div class=\"elementor-element elementor-element-8557c40 stc-services-v1__media stc-services-v1__buyer-visit-media e-con-full e-flex e-con e-parent\" data-id=\"8557c40\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fde3e8c stc-services-v1__image elementor-widget elementor-widget-image\" data-id=\"fde3e8c\" data-element_type=\"widget\" data-stc-asset=\"buyer_office_visit\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"576\" src=\"https:\/\/www.shantouchinatoys.com\/wp-content\/uploads\/2026\/08\/real-buyer-office-visit-1024x768-1-768x576.webp\" class=\"attachment-medium_large size-medium_large wp-image-5231\" alt=\"Reuni\u00f3n de compradores internacionales con el equipo de abastecimiento de Shantou\" srcset=\"https:\/\/www.shantouchinatoys.com\/wp-content\/uploads\/2026\/08\/real-buyer-office-visit-1024x768-1-768x576.webp 768w, https:\/\/www.shantouchinatoys.com\/wp-content\/uploads\/2026\/08\/real-buyer-office-visit-1024x768-1-300x225.webp 300w, https:\/\/www.shantouchinatoys.com\/wp-content\/uploads\/2026\/08\/real-buyer-office-visit-1024x768-1.webp 1024w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4895e29 stc-services-v1__buyer-visit-caption elementor-widget elementor-widget-heading\" data-id=\"4895e29\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">PRUEBAS DE LA RECLAMACI\u00d3N<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16a9644 stc-services-v1__buyer-visit-body e-con-full e-flex e-con e-parent\" data-id=\"16a9644\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d1412f stc-services-v1__eyebrow elementor-widget elementor-widget-heading\" data-id=\"9d1412f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">FACILITE LA VERIFICACI\u00d3N DE LA INCIDENCIA<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d12897e stc-services-v1__heading stc-services-v1__buyer-visit-title elementor-widget elementor-widget-heading\" data-id=\"d12897e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vincule cada problema al producto y caja afectados<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb1b047 elementor-icon-list--layout-traditional elementor-align-start stc-services-v1__buyer-visit-outcomes elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"cb1b047\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">SKU, color, lote, cantidad afectada y marcas de las cajas<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Fotos, v\u00eddeos, medidas, lista de empaque y pruebas de entrega<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Resoluci\u00f3n solicitada, impacto comercial y fecha de respuesta requerida<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1dca02 elementor-button-info stc-services-v1__button stc-services-v1__buyer-visit-action elementor-widget elementor-widget-button\" data-id=\"f1dca02\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#quote\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Informar de una incidencia en un pedido<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-67943d9 e-con-full stc-v4-section stc-services-v1__section stc-services-v1__section--brief_builder stc-services-v1__decision-section stc-services-v1__brief-builder e-flex e-con e-parent\" data-id=\"67943d9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-fc88792 e-con-boxed stc-services-v1__inner stc-services-v1__inner--brief_builder e-flex e-con e-parent\" data-id=\"fc88792\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-73ce74e stc-services-v1__intro e-con-full e-flex e-con e-parent\" data-id=\"73ce74e\" data-element_type=\"container\" data-svc-reveal=\"heading\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7c90dd stc-services-v1__eyebrow elementor-widget elementor-widget-heading\" data-id=\"f7c90dd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">INCIDENCIAS COMUNES EN PEDIDOS<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd72fb5 stc-services-v1__heading stc-services-v1__section-title elementor-widget elementor-widget-heading\" data-id=\"cd72fb5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qu\u00e9 le ayudamos a documentar y resolver<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd7f05d stc-services-v1__module-grid stc-services-v1__brief-builder-grid e-con-full e-flex e-con e-parent\" data-id=\"cd7f05d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f0238ac stc-services-v1__module-card stc-services-v1__module-card--01 e-con-full e-flex e-con e-parent\" data-id=\"f0238ac\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-svc-reveal=\"item\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72faa7d elementor-view-default stc-v3-module-icon elementor-widget elementor-widget-icon\" data-id=\"72faa7d\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-exclamation-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.997-111.043 248-248 248S8 392.997 8 256C8 119.083 119.043 8 256 8s248 111.083 248 248zm-248 50c-25.405 0-46 20.595-46 46s20.595 46 46 46 46-20.595 46-46-20.595-46-46-46zm-43.673-165.346l7.418 136c.347 6.364 5.609 11.346 11.982 11.346h48.546c6.373 0 11.635-4.982 11.982-11.346l7.418-136c.375-6.874-5.098-12.654-11.982-12.654h-63.383c-6.884 0-12.356 5.78-11.981 12.654z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e6d3dd stc-services-v1__module-label elementor-widget elementor-widget-heading\" data-id=\"2e6d3dd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">PRODUCTO<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5076841 stc-services-v1__module-title elementor-widget elementor-widget-heading\" data-id=\"5076841\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Defectos o especificaciones incorrectas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5f2206 stc-services-v1__module-copy elementor-widget elementor-widget-text-editor\" data-id=\"e5f2206\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Registre fallos de funcionamiento, color o material incorrectos, mano de obra deficiente, falta de accesorios, tama\u00f1o incorrecto o diferencias respecto a la muestra aprobada.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3df19b4 stc-services-v1__module-card stc-services-v1__module-card--02 e-con-full e-flex e-con e-parent\" data-id=\"3df19b4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-svc-reveal=\"item\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45892a1 elementor-view-default stc-v3-module-icon elementor-widget elementor-widget-icon\" data-id=\"45892a1\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-box-open\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M425.7 256c-16.9 0-32.8-9-41.4-23.4L320 126l-64.2 106.6c-8.7 14.5-24.6 23.5-41.5 23.5-4.5 0-9-.6-13.3-1.9L64 215v178c0 14.7 10 27.5 24.2 31l216.2 54.1c10.2 2.5 20.9 2.5 31 0L551.8 424c14.2-3.6 24.2-16.4 24.2-31V215l-137 39.1c-4.3 1.3-8.8 1.9-13.3 1.9zm212.6-112.2L586.8 41c-3.1-6.2-9.8-9.8-16.7-8.9L320 64l91.7 152.1c3.8 6.3 11.4 9.3 18.5 7.3l197.9-56.5c9.9-2.9 14.7-13.9 10.2-23.1zM53.2 41L1.7 143.8c-4.6 9.2.3 20.2 10.1 23l197.9 56.5c7.1 2 14.7-1 18.5-7.3L320 64 69.8 32.1c-6.9-.8-13.5 2.7-16.6 8.9z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-019ab4b stc-services-v1__module-label elementor-widget elementor-widget-heading\" data-id=\"019ab4b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">EMBALAJE<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ea9b53 stc-services-v1__module-title elementor-widget elementor-widget-heading\" data-id=\"4ea9b53\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Problemas de embalaje o etiquetado<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40c1700 stc-services-v1__module-copy elementor-widget elementor-widget-text-editor\" data-id=\"40c1700\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Documente arte final incorrecto, c\u00f3digo de barras, advertencia, etiqueta, marca de caja, m\u00e9todo de embalaje, caja minorista da\u00f1ada o caja de exportaci\u00f3n inadecuada.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d78972 stc-services-v1__module-card stc-services-v1__module-card--03 e-con-full e-flex e-con e-parent\" data-id=\"4d78972\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-svc-reveal=\"item\">\n\t\t\t\t<div class=\"elementor-element elementor-element-441ddad elementor-view-default stc-v3-module-icon elementor-widget elementor-widget-icon\" data-id=\"441ddad\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-calculator\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 0H48C22.4 0 0 22.4 0 48v416c0 25.6 22.4 48 48 48h352c25.6 0 48-22.4 48-48V48c0-25.6-22.4-48-48-48zM128 435.2c0 6.4-6.4 12.8-12.8 12.8H76.8c-6.4 0-12.8-6.4-12.8-12.8v-38.4c0-6.4 6.4-12.8 12.8-12.8h38.4c6.4 0 12.8 6.4 12.8 12.8v38.4zm0-128c0 6.4-6.4 12.8-12.8 12.8H76.8c-6.4 0-12.8-6.4-12.8-12.8v-38.4c0-6.4 6.4-12.8 12.8-12.8h38.4c6.4 0 12.8 6.4 12.8 12.8v38.4zm128 128c0 6.4-6.4 12.8-12.8 12.8h-38.4c-6.4 0-12.8-6.4-12.8-12.8v-38.4c0-6.4 6.4-12.8 12.8-12.8h38.4c6.4 0 12.8 6.4 12.8 12.8v38.4zm0-128c0 6.4-6.4 12.8-12.8 12.8h-38.4c-6.4 0-12.8-6.4-12.8-12.8v-38.4c0-6.4 6.4-12.8 12.8-12.8h38.4c6.4 0 12.8 6.4 12.8 12.8v38.4zm128 128c0 6.4-6.4 12.8-12.8 12.8h-38.4c-6.4 0-12.8-6.4-12.8-12.8V268.8c0-6.4 6.4-12.8 12.8-12.8h38.4c6.4 0 12.8 6.4 12.8 12.8v166.4zm0-256c0 6.4-6.4 12.8-12.8 12.8H76.8c-6.4 0-12.8-6.4-12.8-12.8V76.8C64 70.4 70.4 64 76.8 64h294.4c6.4 0 12.8 6.4 12.8 12.8v102.4z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b0d147 stc-services-v1__module-label elementor-widget elementor-widget-heading\" data-id=\"0b0d147\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">CANTIDAD<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22de441 stc-services-v1__module-title elementor-widget elementor-widget-heading\" data-id=\"22de441\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Faltas o env\u00edo mixto<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cc683b stc-services-v1__module-copy elementor-widget elementor-widget-text-editor\" data-id=\"6cc683b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Compare las unidades y cajas recibidas con la lista de empaque, el peso bruto, las marcas de las cajas, el registro de carga y la orden de compra.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f86282d stc-services-v1__module-card stc-services-v1__module-card--04 e-con-full e-flex e-con e-parent\" data-id=\"f86282d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-svc-reveal=\"item\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8f9ef6 elementor-view-default stc-v3-module-icon elementor-widget elementor-widget-icon\" data-id=\"e8f9ef6\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-file-alt\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224 136V0H24C10.7 0 0 10.7 0 24v464c0 13.3 10.7 24 24 24h336c13.3 0 24-10.7 24-24V160H248c-13.2 0-24-10.8-24-24zm64 236c0 6.6-5.4 12-12 12H108c-6.6 0-12-5.4-12-12v-8c0-6.6 5.4-12 12-12h168c6.6 0 12 5.4 12 12v8zm0-64c0 6.6-5.4 12-12 12H108c-6.6 0-12-5.4-12-12v-8c0-6.6 5.4-12 12-12h168c6.6 0 12 5.4 12 12v8zm0-72v8c0 6.6-5.4 12-12 12H108c-6.6 0-12-5.4-12-12v-8c0-6.6 5.4-12 12-12h168c6.6 0 12 5.4 12 12zm96-114.1v6.1H256V0h6.1c6.4 0 12.5 2.5 17 7l97.9 98c4.5 4.5 7 10.6 7 16.9z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbef3d8 stc-services-v1__module-label elementor-widget elementor-widget-heading\" data-id=\"fbef3d8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">DA\u00d1OS<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a400dd9 stc-services-v1__module-title elementor-widget elementor-widget-heading\" data-id=\"a400dd9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Da\u00f1os por tr\u00e1nsito o manipulaci\u00f3n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab34e72 stc-services-v1__module-copy elementor-widget elementor-widget-text-editor\" data-id=\"ab34e72\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Separe los da\u00f1os en la caja exterior, exposici\u00f3n al agua, aplastamiento, cajas faltantes y da\u00f1os internos del producto utilizando pruebas de entrega y desembalaje.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-07b2748 stc-services-v1__module-card stc-services-v1__module-card--05 e-con-full e-flex e-con e-parent\" data-id=\"07b2748\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-svc-reveal=\"item\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91e9bc8 elementor-view-default stc-v3-module-icon elementor-widget elementor-widget-icon\" data-id=\"91e9bc8\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-comments\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 192c0-88.4-93.1-160-208-160S0 103.6 0 192c0 34.3 14.1 65.9 38 92-13.4 30.2-35.5 54.2-35.8 54.5-2.2 2.3-2.8 5.7-1.5 8.7S4.8 352 8 352c36.6 0 66.9-12.3 88.7-25 32.2 15.7 70.3 25 111.3 25 114.9 0 208-71.6 208-160zm122 220c23.9-26 38-57.7 38-92 0-66.9-53.5-124.2-129.3-148.1.9 6.6 1.3 13.3 1.3 20.1 0 105.9-107.7 192-240 192-10.8 0-21.3-.8-31.7-1.9C207.8 439.6 281.8 480 368 480c41 0 79.1-9.2 111.3-25 21.8 12.7 52.1 25 88.7 25 3.2 0 6.1-1.9 7.3-4.8 1.3-2.9.7-6.3-1.5-8.7-.3-.3-22.4-24.2-35.8-54.5z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03c7071 stc-services-v1__module-label elementor-widget elementor-widget-heading\" data-id=\"03c7071\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">DOCUMENTOS<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bb30ca stc-services-v1__module-title elementor-widget elementor-widget-heading\" data-id=\"1bb30ca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Documentos faltantes o incorrectos<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d97dc2f stc-services-v1__module-copy elementor-widget elementor-widget-text-editor\" data-id=\"d97dc2f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Siga las facturas faltantes, listas de empaque, informes de pruebas, declaraciones, etiquetas, manuales u otros documentos de pedido acordados.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-424081f e-con-full stc-v4-section stc-services-v1__section stc-services-v1__section--factory_comparison stc-services-v1__media-story stc-services-v1__factory-comparison-story e-flex e-con e-parent\" data-id=\"424081f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d2982e3 e-con-boxed stc-services-v1__inner stc-services-v1__inner--factory_comparison e-flex e-con e-parent\" data-id=\"d2982e3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-159531a stc-services-v1__story-layout e-con-full e-flex e-con e-parent\" data-id=\"159531a\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-44fa453 stc-services-v1__media stc-services-v1__story-media e-con-full e-flex e-con e-parent\" data-id=\"44fa453\" data-element_type=\"container\" data-svc-reveal=\"media\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5069594 stc-services-v1__image elementor-widget elementor-widget-image\" data-id=\"5069594\" data-element_type=\"widget\" data-stc-asset=\"spec_comparison\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"765\" src=\"https:\/\/www.shantouchinatoys.com\/wp-content\/uploads\/2026\/07\/stc-v2-revision-f5544e1f137cf8a138c79499-service-quality-inspection-1024x768.png\" class=\"attachment-large size-large wp-image-5227\" alt=\"Ilustraci\u00f3n de inspecci\u00f3n de calidad del servicio\" srcset=\"https:\/\/www.shantouchinatoys.com\/wp-content\/uploads\/2026\/07\/stc-v2-revision-f5544e1f137cf8a138c79499-service-quality-inspection-1024x768.png 1024w, https:\/\/www.shantouchinatoys.com\/wp-content\/uploads\/2026\/07\/stc-v2-revision-f5544e1f137cf8a138c79499-service-quality-inspection-300x225.png 300w, https:\/\/www.shantouchinatoys.com\/wp-content\/uploads\/2026\/07\/stc-v2-revision-f5544e1f137cf8a138c79499-service-quality-inspection-768x576.png 768w, https:\/\/www.shantouchinatoys.com\/wp-content\/uploads\/2026\/07\/stc-v2-revision-f5544e1f137cf8a138c79499-service-quality-inspection.png 1448w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef9236b stc-services-v1__story-body e-con-full e-flex e-con e-parent\" data-id=\"ef9236b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a87b8cc stc-services-v1__eyebrow elementor-widget elementor-widget-heading\" data-id=\"a87b8cc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">REVISI\u00d3N DEL CASO<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bff444 stc-services-v1__heading stc-services-v1__story-title elementor-widget elementor-widget-heading\" data-id=\"0bff444\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Confirme la responsabilidad antes de negociar la soluci\u00f3n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b3f12f stc-services-v1__copy stc-services-v1__story-copy elementor-widget elementor-widget-text-editor\" data-id=\"7b3f12f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Comparamos la reclamaci\u00f3n con lo pedido, aprobado, inspeccionado, embalado, enviado y recibido. Esto mantiene la discusi\u00f3n con el proveedor basada en pruebas en lugar de quejas generales. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4135558 stc-services-v1__story-details e-con-full e-flex e-con e-parent\" data-id=\"4135558\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ab8f858 stc-services-v1__story-detail stc-services-v1__story-detail--01 e-con-full e-flex e-con e-parent\" data-id=\"ab8f858\" data-element_type=\"container\" data-svc-reveal=\"detail\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24e703c stc-services-v1__module-label elementor-widget elementor-widget-heading\" data-id=\"24e703c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">PEDIDO<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f823b47 stc-services-v1__story-detail-title elementor-widget elementor-widget-heading\" data-id=\"f823b47\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Registro de compra y aprobaci\u00f3n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80ca9a2 stc-services-v1__story-detail-copy elementor-widget elementor-widget-text-editor\" data-id=\"80ca9a2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La orden de compra, la muestra aprobada, la especificaci\u00f3n, el arte final, el embalaje, las tolerancias acordadas y los cambios por escrito definen lo que deber\u00eda haberse suministrado.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4586e9c stc-services-v1__story-detail stc-services-v1__story-detail--02 e-con-full e-flex e-con e-parent\" data-id=\"4586e9c\" data-element_type=\"container\" data-svc-reveal=\"detail\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e0175d stc-services-v1__module-label elementor-widget elementor-widget-heading\" data-id=\"1e0175d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">ENV\u00cdO<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f835025 stc-services-v1__story-detail-title elementor-widget elementor-widget-heading\" data-id=\"f835025\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Registro de embalaje y env\u00edo<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16a38bc stc-services-v1__story-detail-copy elementor-widget elementor-widget-text-editor\" data-id=\"16a38bc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La lista de empaque, las marcas de las cajas, los pesos, las fotos de carga, el conocimiento de embarque o gu\u00eda a\u00e9rea y el registro de entrega ayudan a localizar d\u00f3nde ocurri\u00f3 la diferencia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-00e5498 stc-services-v1__story-detail stc-services-v1__story-detail--03 e-con-full e-flex e-con e-parent\" data-id=\"00e5498\" data-element_type=\"container\" data-svc-reveal=\"detail\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44dcec6 stc-services-v1__module-label elementor-widget elementor-widget-heading\" data-id=\"44dcec6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">PRUEBAS<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c04f397 stc-services-v1__story-detail-title elementor-widget elementor-widget-heading\" data-id=\"c04f397\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pruebas de recepci\u00f3n y defectos<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1fd55c stc-services-v1__story-detail-copy elementor-widget elementor-widget-text-editor\" data-id=\"e1fd55c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Fotos claras, v\u00eddeos, recuentos, medidas, identificaci\u00f3n de cajas, secuencia de desembalaje y cantidad afectada respaldan una respuesta pr\u00e1ctica del proveedor.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-11d785c e-con-full stc-v4-section stc-services-v1__section stc-services-v1__section--sample_decision stc-services-v1__decision-section stc-services-v1__sample-decision e-flex e-con e-parent\" data-id=\"11d785c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-544f8ad e-con-boxed stc-services-v1__inner stc-services-v1__inner--sample_decision e-flex e-con e-parent\" data-id=\"544f8ad\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ac7d5b2 stc-services-v1__intro e-con-full e-flex e-con e-parent\" data-id=\"ac7d5b2\" data-element_type=\"container\" data-svc-reveal=\"heading\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccb43b5 stc-services-v1__eyebrow elementor-widget elementor-widget-heading\" data-id=\"ccb43b5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">CUATRO PASOS<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c42506c stc-services-v1__heading stc-services-v1__section-title elementor-widget elementor-widget-heading\" data-id=\"c42506c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">C\u00f3mo funciona el seguimiento posventa<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-045d141 stc-services-v1__module-grid stc-services-v1__sample-decision-grid e-con-full e-flex e-con e-parent\" data-id=\"045d141\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-46f09ef stc-services-v1__module-card stc-services-v1__module-card--01 e-con-full e-flex e-con e-parent\" data-id=\"46f09ef\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-svc-reveal=\"item\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86c44ad elementor-view-default stc-v3-module-icon elementor-widget elementor-widget-icon\" data-id=\"86c44ad\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-camera\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 144v288c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V144c0-26.5 21.5-48 48-48h88l12.3-32.9c7-18.7 24.9-31.1 44.9-31.1h125.5c20 0 37.9 12.4 44.9 31.1L376 96h88c26.5 0 48 21.5 48 48zM376 288c0-66.2-53.8-120-120-120s-120 53.8-120 120 53.8 120 120 120 120-53.8 120-120zm-32 0c0 48.5-39.5 88-88 88s-88-39.5-88-88 39.5-88 88-88 88 39.5 88 88z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c48ec5f stc-services-v1__module-label elementor-widget elementor-widget-heading\" data-id=\"c48ec5f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">01<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc56592 stc-services-v1__module-title elementor-widget elementor-widget-heading\" data-id=\"bc56592\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Env\u00ede las pruebas de la reclamaci\u00f3n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14c12a4 stc-services-v1__module-copy elementor-widget elementor-widget-text-editor\" data-id=\"14c12a4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Env\u00ede el n\u00famero de pedido, SKU, cantidad afectada, marcas de las cajas, fotos o v\u00eddeos, fecha de entrega y resoluci\u00f3n solicitada.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45cc267 stc-services-v1__module-card stc-services-v1__module-card--02 e-con-full e-flex e-con e-parent\" data-id=\"45cc267\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-svc-reveal=\"item\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5cb068 elementor-view-default stc-v3-module-icon elementor-widget elementor-widget-icon\" data-id=\"f5cb068\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-search\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M505 442.7L405.3 343c-4.5-4.5-10.6-7-17-7H372c27.6-35.3 44-79.7 44-128C416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c48.3 0 92.7-16.4 128-44v16.3c0 6.4 2.5 12.5 7 17l99.7 99.7c9.4 9.4 24.6 9.4 33.9 0l28.3-28.3c9.4-9.4 9.4-24.6.1-34zM208 336c-70.7 0-128-57.2-128-128 0-70.7 57.2-128 128-128 70.7 0 128 57.2 128 128 0 70.7-57.2 128-128 128z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffb5331 stc-services-v1__module-label elementor-widget elementor-widget-heading\" data-id=\"ffb5331\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">02<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94c99c1 stc-services-v1__module-title elementor-widget elementor-widget-heading\" data-id=\"94c99c1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Compruebe los registros de pedido y env\u00edo<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44d167f stc-services-v1__module-copy elementor-widget elementor-widget-text-editor\" data-id=\"44d167f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Compare la incidencia con la orden de compra, la muestra aprobada, el informe de inspecci\u00f3n, la lista de empaque, los pesos, las fotos de carga y las aprobaciones por escrito.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cc2e578 stc-services-v1__module-card stc-services-v1__module-card--03 e-con-full e-flex e-con e-parent\" data-id=\"cc2e578\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-svc-reveal=\"item\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff8573f elementor-view-default stc-v3-module-icon elementor-widget elementor-widget-icon\" data-id=\"ff8573f\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-comments\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 192c0-88.4-93.1-160-208-160S0 103.6 0 192c0 34.3 14.1 65.9 38 92-13.4 30.2-35.5 54.2-35.8 54.5-2.2 2.3-2.8 5.7-1.5 8.7S4.8 352 8 352c36.6 0 66.9-12.3 88.7-25 32.2 15.7 70.3 25 111.3 25 114.9 0 208-71.6 208-160zm122 220c23.9-26 38-57.7 38-92 0-66.9-53.5-124.2-129.3-148.1.9 6.6 1.3 13.3 1.3 20.1 0 105.9-107.7 192-240 192-10.8 0-21.3-.8-31.7-1.9C207.8 439.6 281.8 480 368 480c41 0 79.1-9.2 111.3-25 21.8 12.7 52.1 25 88.7 25 3.2 0 6.1-1.9 7.3-4.8 1.3-2.9.7-6.3-1.5-8.7-.3-.3-22.4-24.2-35.8-54.5z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-214302e stc-services-v1__module-label elementor-widget elementor-widget-heading\" data-id=\"214302e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">03<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9637954 stc-services-v1__module-title elementor-widget elementor-widget-heading\" data-id=\"9637954\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Solicite la respuesta del proveedor<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfbd2fd stc-services-v1__module-copy elementor-widget elementor-widget-text-editor\" data-id=\"cfbd2fd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pida al proveedor que confirme la causa, la responsabilidad, la acci\u00f3n correctiva propuesta, la cantidad, el valor y la fecha de finalizaci\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e78729 stc-services-v1__module-card stc-services-v1__module-card--04 e-con-full e-flex e-con e-parent\" data-id=\"6e78729\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-svc-reveal=\"item\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5ac82c elementor-view-default stc-v3-module-icon elementor-widget elementor-widget-icon\" data-id=\"e5ac82c\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-double\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M505 174.8l-39.6-39.6c-9.4-9.4-24.6-9.4-33.9 0L192 374.7 80.6 263.2c-9.4-9.4-24.6-9.4-33.9 0L7 302.9c-9.4 9.4-9.4 24.6 0 34L175 505c9.4 9.4 24.6 9.4 33.9 0l296-296.2c9.4-9.5 9.4-24.7.1-34zm-324.3 106c6.2 6.3 16.4 6.3 22.6 0l208-208.2c6.2-6.3 6.2-16.4 0-22.6L366.1 4.7c-6.2-6.3-16.4-6.3-22.6 0L192 156.2l-55.4-55.5c-6.2-6.3-16.4-6.3-22.6 0L68.7 146c-6.2 6.3-6.2 16.4 0 22.6l112 112.2z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f82093b stc-services-v1__module-label elementor-widget elementor-widget-heading\" data-id=\"f82093b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">04<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ace5145 stc-services-v1__module-title elementor-widget elementor-widget-heading\" data-id=\"ace5145\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Realice el seguimiento de la resoluci\u00f3n acordada<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9d2db0 stc-services-v1__module-copy elementor-widget elementor-widget-text-editor\" data-id=\"b9d2db0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Siga la sustituci\u00f3n, reprocesado, piezas de repuesto, reembolso, nota de abono, descuento o acci\u00f3n en el pr\u00f3ximo pedido hasta que se registren las pruebas y el estado.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-7ee239a e-con-full stc-v4-section stc-services-v1__section stc-services-v1__section--context_cta stc-services-v1__context-cta e-flex e-con e-parent\" data-id=\"7ee239a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-svc-reveal=\"cta\">\n\t\t<div class=\"elementor-element elementor-element-349ac8d e-con-boxed stc-services-v1__inner stc-services-v1__inner--context_cta e-flex e-con e-parent\" data-id=\"349ac8d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-736dff6 stc-services-v1__context-cta-layout e-con-full e-flex e-con e-parent\" data-id=\"736dff6\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e5eb1c4 stc-services-v1__context-cta-copy e-con-full e-flex e-con e-parent\" data-id=\"e5eb1c4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e15c115 stc-services-v1__eyebrow stc-services-v1__eyebrow--light elementor-widget elementor-widget-heading\" data-id=\"e15c115\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">INFORMAR DE UNA INCIDENCIA EN UN PEDIDO<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3969c65 stc-services-v1__heading stc-services-v1__context-cta-title elementor-widget elementor-widget-heading\" data-id=\"3969c65\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Env\u00ede el SKU, las pruebas y la soluci\u00f3n solicitada<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2be505 stc-services-v1__context-cta-lead elementor-widget elementor-widget-text-editor\" data-id=\"e2be505\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Revisaremos si la reclamaci\u00f3n tiene suficientes pruebas de producto, caja, pedido, inspecci\u00f3n y entrega para una discusi\u00f3n clara con el proveedor.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09d6ff1 elementor-button-info stc-services-v1__button stc-services-v1__button--light elementor-widget elementor-widget-button\" data-id=\"09d6ff1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#quote\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Informar de una incidencia en un pedido<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b41f71 stc-services-v1__cta-chips e-con-full e-flex e-con e-parent\" data-id=\"8b41f71\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-64bba8c stc-services-v1__cta-chip e-con-full e-flex e-con e-parent\" data-id=\"64bba8c\" data-element_type=\"container\" data-svc-reveal=\"chip\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee70bb7 stc-services-v1__cta-chip-index elementor-widget elementor-widget-heading\" data-id=\"ee70bb7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">01<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe390bc stc-services-v1__cta-chip-copy elementor-widget elementor-widget-text-editor\" data-id=\"fe390bc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>N\u00famero de pedido, SKU, cantidad afectada y marcas de las cajas<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0fe968 stc-services-v1__cta-chip e-con-full e-flex e-con e-parent\" data-id=\"e0fe968\" data-element_type=\"container\" data-svc-reveal=\"chip\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63e5762 stc-services-v1__cta-chip-index elementor-widget elementor-widget-heading\" data-id=\"63e5762\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">02<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4380564 stc-services-v1__cta-chip-copy elementor-widget elementor-widget-text-editor\" data-id=\"4380564\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Fotos, v\u00eddeos, pruebas de entrega y registros de inspecci\u00f3n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d5fef4f stc-services-v1__cta-chip e-con-full e-flex e-con e-parent\" data-id=\"d5fef4f\" data-element_type=\"container\" data-svc-reveal=\"chip\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dcc6a8b stc-services-v1__cta-chip-index elementor-widget elementor-widget-heading\" data-id=\"dcc6a8b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">03<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0688db stc-services-v1__cta-chip-copy elementor-widget elementor-widget-text-editor\" data-id=\"e0688db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Resoluci\u00f3n solicitada y fecha de respuesta requerida<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-a3d9fff e-con-full stc-v4-section stc-services-v1__section stc-services-v1__section--outputs stc-services-v1__decision-section stc-services-v1__outputs-grid e-flex e-con e-parent\" data-id=\"a3d9fff\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2238ab6 e-con-boxed stc-services-v1__inner stc-services-v1__inner--outputs e-flex e-con e-parent\" data-id=\"2238ab6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d817712 stc-services-v1__intro e-con-full e-flex e-con e-parent\" data-id=\"d817712\" data-element_type=\"container\" data-svc-reveal=\"heading\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84f6506 stc-services-v1__eyebrow elementor-widget elementor-widget-heading\" data-id=\"84f6506\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">ENTREGABLES<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26b7b2c stc-services-v1__heading stc-services-v1__section-title elementor-widget elementor-widget-heading\" data-id=\"26b7b2c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qu\u00e9 recibe del seguimiento<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0eb3607 stc-services-v1__module-grid stc-services-v1__outputs-grid-grid e-con-full e-flex e-con e-parent\" data-id=\"0eb3607\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-41813d5 stc-services-v1__module-card stc-services-v1__module-card--01 e-con-full e-flex e-con e-parent\" data-id=\"41813d5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-svc-reveal=\"item\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72e859e stc-services-v1__module-label elementor-widget elementor-widget-heading\" data-id=\"72e859e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">CASO<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e3205d stc-services-v1__module-title elementor-widget elementor-widget-heading\" data-id=\"5e3205d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Registro de reclamaci\u00f3n organizado<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58ab44e stc-services-v1__module-copy elementor-widget elementor-widget-text-editor\" data-id=\"58ab44e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SKU afectado, cantidad, tipo de incidencia, referencias de cajas, pruebas, impacto comercial y resoluci\u00f3n solicitada en un solo archivo de caso.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d304c3 stc-services-v1__module-card stc-services-v1__module-card--02 e-con-full e-flex e-con e-parent\" data-id=\"6d304c3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-svc-reveal=\"item\">\n\t\t\t\t<div class=\"elementor-element elementor-element-641c7d0 stc-services-v1__module-label elementor-widget elementor-widget-heading\" data-id=\"641c7d0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">RESPUESTA<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3e996d stc-services-v1__module-title elementor-widget elementor-widget-heading\" data-id=\"a3e996d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Posici\u00f3n del proveedor<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2edbc30 stc-services-v1__module-copy elementor-widget elementor-widget-text-editor\" data-id=\"2edbc30\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Explicaci\u00f3n del proveedor, responsabilidad, acci\u00f3n propuesta, cantidad o valor afectado y fecha de finalizaci\u00f3n prometida, todo registrado por escrito.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b0e577 stc-services-v1__module-card stc-services-v1__module-card--03 e-con-full e-flex e-con e-parent\" data-id=\"4b0e577\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-svc-reveal=\"item\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e87f57 stc-services-v1__module-label elementor-widget elementor-widget-heading\" data-id=\"0e87f57\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">ACCI\u00d3N<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d02e6f stc-services-v1__module-title elementor-widget elementor-widget-heading\" data-id=\"4d02e6f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Rastreador de acciones correctivas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-810b847 stc-services-v1__module-copy elementor-widget elementor-widget-text-editor\" data-id=\"810b847\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sustituci\u00f3n, reprocesado, piezas de repuesto, reembolso, nota de abono, descuento o acci\u00f3n en el pr\u00f3ximo pedido con responsable, fecha de vencimiento y estado de las pruebas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-420e288 stc-services-v1__module-card stc-services-v1__module-card--04 e-con-full e-flex e-con e-parent\" data-id=\"420e288\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-svc-reveal=\"item\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a92d467 stc-services-v1__module-label elementor-widget elementor-widget-heading\" data-id=\"a92d467\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">HISTORIAL<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eed33cf stc-services-v1__module-title elementor-widget elementor-widget-heading\" data-id=\"eed33cf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Historial completo de seguimiento<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59157d1 stc-services-v1__module-copy elementor-widget elementor-widget-text-editor\" data-id=\"59157d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mensajes, decisiones, pruebas, aprobaciones y resultado final guardados juntos para la reclamaci\u00f3n actual y futuras evaluaciones de proveedores.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-e89c225 e-flex e-con-full stc-services-v1__section stc-services-v2__compliance e-con e-child\" data-id=\"e89c225\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-86cbaeb e-flex e-con-boxed stc-services-v1__inner e-con e-child\" data-id=\"86cbaeb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-22757d5 e-flex e-con-boxed stc-services-v1__intro e-con e-child\" data-id=\"22757d5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23001c9 stc-services-v1__eyebrow elementor-widget elementor-widget-heading\" data-id=\"23001c9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">INCIDENCIAS RELACIONADAS CON CERTIFICACIONES<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66bedc4 elementor-widget elementor-widget-heading\" data-id=\"66bedc4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Separe las faltas de documentos de los fallos del producto<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f1e9db elementor-widget elementor-widget-text-editor\" data-id=\"1f1e9db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un informe faltante, una etiqueta incorrecta, un resultado de laboratorio fallido y un defecto f\u00edsico del producto son problemas diferentes. Nosotros organizamos las pruebas y la respuesta del proveedor; el importador y el laboratorio acreditado confirman el cumplimiento legal y los resultados de las pruebas. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39b0fd1 elementor-align-center stc-services-v2__certificate-cta elementor-widget elementor-widget-button\" data-id=\"39b0fd1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"#quote\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Preguntar sobre incidencias de certificaci\u00f3n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18edacd e-flex e-con-full stc-services-v2__compliance-grid e-con e-child\" data-id=\"18edacd\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-30b2477 e-flex e-con-full stc-services-v2__compliance-card e-con e-child\" data-id=\"30b2477\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e71a51 elementor-widget elementor-widget-heading\" data-id=\"8e71a51\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">INFORME<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65fc72d elementor-widget elementor-widget-heading\" data-id=\"65fc72d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Informe de prueba faltante o discordante<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6565eb elementor-widget elementor-widget-text-editor\" data-id=\"e6565eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Compruebe el modelo, material, color, grado de edad, fecha de prueba, solicitante, fabricante, fotos y alcance de la norma frente al producto suministrado.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dae5b1b e-flex e-con-full stc-services-v2__compliance-card e-con e-child\" data-id=\"dae5b1b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-705d2a2 elementor-widget elementor-widget-heading\" data-id=\"705d2a2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">ETIQUETA<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04ac910 elementor-widget elementor-widget-heading\" data-id=\"04ac910\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Marcado o advertencia incorrectos<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5aef89a elementor-widget elementor-widget-text-editor\" data-id=\"5aef89a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Documente marcas faltantes o incorrectas, advertencias, clasificaci\u00f3n por edad, trazabilidad, detalles del importador, c\u00f3digo de barras o informaci\u00f3n del pa\u00eds de origen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f26c17f e-flex e-con-full stc-services-v2__compliance-card e-con e-child\" data-id=\"f26c17f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-815278b elementor-widget elementor-widget-heading\" data-id=\"815278b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">PRODUCTO<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a39d6e elementor-widget elementor-widget-heading\" data-id=\"3a39d6e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">El producto no coincide con la versi\u00f3n probada<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54095bb elementor-widget elementor-widget-text-editor\" data-id=\"54095bb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Registre diferencias en materiales, componentes, bater\u00edas, funciones, colores, accesorios o construcci\u00f3n que puedan afectar a la aplicabilidad del informe.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b2f15b e-flex e-con-full stc-services-v2__compliance-card e-con e-child\" data-id=\"9b2f15b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7ae020 elementor-widget elementor-widget-heading\" data-id=\"c7ae020\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">ACCI\u00d3N<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a2c4ae elementor-widget elementor-widget-heading\" data-id=\"3a2c4ae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Acci\u00f3n correctiva del proveedor<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6669c38 elementor-widget elementor-widget-text-editor\" data-id=\"6669c38\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Solicite documentos corregidos, etiquetas, embalaje, mercanc\u00eda de sustituci\u00f3n, pruebas adicionales u otra acci\u00f3n basada en la decisi\u00f3n del importador o del laboratorio.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7390026 e-flex e-con-full stc-services-v2__compliance-card e-con e-child\" data-id=\"7390026\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c29693e elementor-widget elementor-widget-heading\" data-id=\"c29693e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">L\u00cdMITE<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10dc649 elementor-widget elementor-widget-heading\" data-id=\"10dc649\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">La decisi\u00f3n legal recae en el importador<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7049cc elementor-widget elementor-widget-text-editor\" data-id=\"f7049cc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Apoyamos con las pruebas y la coordinaci\u00f3n con el proveedor, pero no reemplazamos al importador, regulador, laboratorio de pruebas, agente de aduanas o asesor legal.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section class=\"elementor-element elementor-element-263aae0 e-con-full stc-v4-section stc-services-v1__section stc-services-v1__section--faq stc-services-v1__faq e-flex e-con e-parent\" data-id=\"263aae0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-eadc54f e-con-boxed stc-services-v1__inner stc-services-v1__inner--faq e-flex e-con e-parent\" data-id=\"eadc54f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f02769a stc-services-v1__intro e-con-full e-flex e-con e-parent\" data-id=\"f02769a\" data-element_type=\"container\" data-svc-reveal=\"heading\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c91303 stc-services-v1__eyebrow elementor-widget elementor-widget-heading\" data-id=\"3c91303\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">PREGUNTAS DE POSVENTA<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b15cf6d stc-services-v1__heading stc-services-v1__section-title elementor-widget elementor-widget-heading\" data-id=\"b15cf6d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Preguntas que hacen los compradores cuando aparece un problema en el pedido<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7436bc5 stc-services-v2__faq stc-global-faq elementor-widget elementor-widget-accordion\" data-id=\"7436bc5\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1211\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1211\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">\u00bfPueden resolver un problema de certificaci\u00f3n o de informe de pruebas?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1211\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1211\"><p>Podemos comparar los documentos suministrados y los detalles del producto, contactar con el proveedor y coordinar etiquetas corregidas, informes o muestras de prueba. El importador y el laboratorio acreditado confirman el cumplimiento final y la validez del informe. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1212\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1212\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How quickly should a shortage or defect be reported?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1212\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1212\"><p>Report as soon as the shipment is received and checked. Keep cartons, labels, damaged goods, and unpacking evidence until responsibility and the next action are confirmed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1213\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1213\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do you check whether the supplier is responsible?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1213\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1213\"><p>We compare the claim with the purchase order, approved sample, specification, artwork, packing list, weights, inspection report, loading photos, and written changes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1214\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1214\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What solutions can be negotiated with the supplier?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1214\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1214\"><p>Depending on evidence and responsibility, possible actions include rework, replacement, spare parts, refund, credit note, discount, or compensation through a future order. No outcome is guaranteed before supplier agreement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1215\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1215\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can you help with transport damage claims?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1215\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1215\"><p>We can organize product, carton, packing, loading, delivery, and unpacking evidence for the supplier or forwarder discussion. Liability depends on the transport terms, insurance, and carrier records.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1216\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1216\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can you resolve a certification or test-report problem?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1216\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1216\"><p>We can compare supplied documents and product details, contact the supplier, and coordinate corrected labels, reports, or test samples. The importer and accredited laboratory confirm final compliance and report validity.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"\\u00bfPueden resolver un problema de certificaci\\u00f3n o de informe de pruebas?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Podemos comparar los documentos suministrados y los detalles del producto, contactar con el proveedor y coordinar etiquetas corregidas, informes o muestras de prueba. El importador y el laboratorio acreditado confirman el cumplimiento final y la validez del informe. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How quickly should a shortage or defect be reported?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Report as soon as the shipment is received and checked. 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The importer and accredited laboratory confirm final compliance and report validity.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-ca0794e e-con-full stc-v4-section stc-services-v1__section stc-services-v1__section--inquiry stc-services-v1__inquiry e-no-lazyload e-flex e-con e-parent\" data-id=\"ca0794e\" data-element_type=\"container\" id=\"svc-inquiry\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-0ec3b26 e-con-boxed stc-services-v1__inner stc-services-v1__inner--inquiry e-flex e-con e-parent\" data-id=\"0ec3b26\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fe331f1 stc-services-v1__inquiry-layout e-con-full e-flex e-con e-parent\" data-id=\"fe331f1\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c3a5836 stc-services-v1__inquiry-copy e-no-lazyload e-con-full e-flex e-con e-parent\" data-id=\"c3a5836\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fb4d7d stc-services-v1__eyebrow stc-services-v1__eyebrow--light elementor-widget elementor-widget-heading\" data-id=\"2fb4d7d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">INFORMAR DE UNA INCIDENCIA EN UN PEDIDO<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbaec20 stc-services-v1__heading stc-services-v1__inquiry-title elementor-widget elementor-widget-heading\" data-id=\"fbaec20\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Env\u00ede las pruebas mientras a\u00fan est\u00e9n disponibles<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e1dbe4 stc-services-v1__inquiry-lead elementor-widget elementor-widget-text-editor\" data-id=\"7e1dbe4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Env\u00ede el n\u00famero de pedido, SKU, cantidad afectada, marcas de las cajas, fotos o v\u00eddeos, fecha de entrega y resoluci\u00f3n solicitada. Confirmaremos qu\u00e9 registros adicionales son necesarios. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-369d88d elementor-icon-list--layout-traditional elementor-align-start stc-services-v1__inquiry-list elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"369d88d\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Imagen de referencia o lista de productos actual<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mercado objetivo, cantidad y posicionamiento de precio<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Caracter\u00edsticas requeridas, embalaje o detalles de marca blanca<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d8e71cb stc-services-v1__form e-con-full e-flex e-con e-parent\" data-id=\"d8e71cb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d99b00c stc-services-v1__shortcode elementor-widget elementor-widget-shortcode\" data-id=\"d99b00c\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1092-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1092\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/5345#wpcf7-f1092-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1092\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.3\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1092-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-row\">\n\t<p><label><br \/>\n<span class=\"label-text\">Full Name *<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><br \/>\n<\/label>\n\t<\/p>\n<\/div>\n<div class=\"form-row\">\n\t<p><label><br \/>\n<span class=\"label-text\">Email Address *<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><br \/>\n<\/label>\n\t<\/p>\n<\/div>\n<div class=\"form-row\">\n\t<p><label><br \/>\n<span class=\"label-text\">WhatsApp\/Phone *<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phonenumber\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-phonetext wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-phonetext\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"WhatsApp number\" value=\"\" type=\"text\" name=\"phonenumber\" \/><input type=\"hidden\" name=\"phonenumber-country-code\" class=\"wpcf7-phonetext-country-code\" \/><\/span><br \/>\n<\/label>\n\t<\/p>\n<\/div>\n<div class=\"form-row\">\n\t<p><label><br \/>\n<span class=\"label-text\">Message<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Share your requirements, questions, or what you&#039;d like to achieve - we&#039;re ready to help!\" name=\"your-message\"><\/textarea><\/span><br \/>\n<\/label>\n\t<\/p>\n<\/div>\n<div class=\"form-row submit-row\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner submit-button\" type=\"submit\" value=\"Get Your Free Quote Now \u2192\" \/>\n\t<\/p>\n<\/div>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"referrer-url\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"current-url\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"visit-time\" \/>\n<p><script>\ndocument.addEventListener('DOMContentLoaded', function() {\n \/\/ \u83b7\u53d6\u8868\u5355\n var forms = document.querySelectorAll('.wpcf7-form');\n \n forms.forEach(function(form) {\n \/\/ \u8bbe\u7f6e\u6765\u6e90URL\n var referrerInput = form.querySelector('input[name=\"referrer-url\"]');\n if(referrerInput) {\n referrerInput.value = document.referrer || 'Direct Visit';\n }\n \n \/\/ \u8bbe\u7f6e\u5f53\u524dURL\n var currentUrlInput = form.querySelector('input[name=\"current-url\"]');\n if(currentUrlInput) {\n currentUrlInput.value = window.location.href;\n }\n \n \/\/ \u8bbe\u7f6e\u8bbf\u95ee\u65f6\u95f4\n var visitTimeInput = form.querySelector('input[name=\"visit-time\"]');\n if(visitTimeInput) {\n visitTimeInput.value = new Date().toLocaleString();\n }\n });\n});\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-794d279 stc-services-v1__privacy elementor-widget elementor-widget-text-editor\" data-id=\"794d279\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Utilizamos su informaci\u00f3n \u00fanicamente para revisar y responder a su solicitud de posventa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-2ca3193 e-flex e-con-full stc-services-v1__footer-separator e-con e-child\" data-id=\"2ca3193\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/main>\n\t\t<div class=\"elementor-element elementor-element-fc74512 e-flex e-con-full stc-site-page stc-contact stc-site-section e-con e-parent\" data-id=\"fc74512\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-aeb638a e-flex stc-site-inner e-con-boxed e-con e-parent\" data-id=\"aeb638a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6663c33 elementor-widget elementor-widget-menu-anchor\" data-id=\"6663c33\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"consulta\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e0e860 e-flex e-con-full e-con e-parent\" data-id=\"7e0e860\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d90f397 e-flex stc-site-form-panel stc-site-reveal e-con-boxed e-con e-parent\" data-id=\"d90f397\" data-element_type=\"container\" 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value=\"Soporte posventa para pedidos de juguetes en Shantou | STC\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"5345\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNombre\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Nombre\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCorreo electr\u00f3nico de trabajo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Correo electr\u00f3nico de trabajo\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-company elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-company\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmpresa\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[company]\" id=\"form-field-company\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Empresa\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-market elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-market\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMercado objetivo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[market]\" id=\"form-field-market\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Mercado objetivo\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-whatsapp elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-whatsapp\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tWhatsApp \/ Tel\u00e9fono\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[whatsapp]\" id=\"form-field-whatsapp\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Seleccione el c\u00f3digo de pa\u00eds e introduzca el n\u00famero\" required=\"required\" aria-required=\"true\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-volume elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-volume\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCantidad objetivo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[volume]\" id=\"form-field-volume\" class=\"elementor-field elementor-size-md  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class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCategor\u00eda de juguete\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"url\" name=\"form_fields[reference_url]\" id=\"form-field-reference_url\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Categor\u00eda de juguete\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-source_page elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[source_page]\" id=\"form-field-source_page\" class=\"elementor-field elementor-size-md  elementor-field-textual\" value=\"Product Sourcing &amp; Factory Matching\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-lg\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Obtener mi presupuesto gratuito<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d157276 e-flex stc-site-reveal e-con-boxed e-con e-parent\" data-id=\"d157276\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e06fdd elementor-widget elementor-widget-heading\" data-id=\"9e06fdd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">CONTACTO DIRECTO<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef2ec15 elementor-widget elementor-widget-heading\" data-id=\"ef2ec15\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contacte con el equipo de Shantou<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-915bd63 elementor-widget elementor-widget-text-editor\" data-id=\"915bd63\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Correo electr\u00f3nico<\/strong><br\/><a href=\"mailto:toys@unionservice.com.cn\">toys@unionservice.com.cn<\/a><\/p><p><strong>Tel\u00e9fono \/ WhatsApp<\/strong><br\/><a href=\"tel:+8618266910712\">+86-18266910712<\/a> \u2014 Daphne<\/p><p><strong>Oficina de Shantou<\/strong><br\/>Shangou Zai, Batou Zhoupan Village, Fengxiang Sub-district, Chenghai District, Shantou, Guangdong, China<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87981ff elementor-widget elementor-widget-image\" data-id=\"87981ff\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"576\" src=\"https:\/\/www.shantouchinatoys.com\/wp-content\/uploads\/2026\/07\/stc-v2-revision-f5544e1f137cf8a138c79499-service-supplier-verification-768x576.png\" class=\"attachment-medium_large size-medium_large wp-image-5226\" alt=\"Ilustraci\u00f3n de verificaci\u00f3n de proveedores de servicio\" srcset=\"https:\/\/www.shantouchinatoys.com\/wp-content\/uploads\/2026\/07\/stc-v2-revision-f5544e1f137cf8a138c79499-service-supplier-verification-768x576.png 768w, 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entrega.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":5223,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-5345","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.shantouchinatoys.com\/es\/wp-json\/wp\/v2\/pages\/5345","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.shantouchinatoys.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.shantouchinatoys.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.shantouchinatoys.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.shantouchinatoys.com\/es\/wp-json\/wp\/v2\/comments?post=5345"}],"version-history":[{"count":18,"href":"https:\/\/www.shantouchinatoys.com\/es\/wp-json\/wp\/v2\/pages\/5345\/revisions"}],"predecessor-version":[{"id":5610,"href":"https:\/\/www.shantouchinatoys.com\/es\/wp-json\/wp\/v2\/pages\/5345\/revisions\/5610"}],"up":[{"embeddable":true,"href":"https:\/\/www.shantouchinatoys.com\/es\/wp-json\/wp\/v2\/pages\/5223"}],"wp:attachment":[{"href":"https:\/\/www.shantouchinatoys.com\/es\/wp-json\/wp\/v2\/media?parent=5345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}